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FAQs

SUBJECTS

How can we help you?

DISCOVER THE WORLD OF MANIKA FLEURS

Orders

We accept almost all payment methods.

Special Requests?

We try our best to accommodate our customers' special requests, but the truth is that it's not always possible.

Please keep in mind that failure to fulfill a special request will not entitle you to a refund request for your order.

Can I write a ticket?

Yes, you can attach a handwritten note to your order. You can indicate the text in the "notes" box during the check-out phase.

Where is my order?

You can consult the status of your order at any time by clicking here or in youraccount > my order.

Once your purchase is completed, we will send a notification on the day of the order fulfillment you have selected for delivery. We will send your order as soon as possible and start preparing it so that it reaches its lucky recipient on the requested date.

We inform you that, at the moment, we cannot send a tracking number for all orders. We are working to improve our customers' experience in this regard.

How do discount codes apply?

If you have a discount code and want to use it for your purchase, all you have to do is select the "Discount code" or "Discount voucher" box, located on the right side of the screen, before confirming the payment. Once this is done, you will need to enter your code and confirm it. Finally, just wait for the site to confirm the correct application of the discount and proceed with the purchase of your products.

Please remember that it is not possible to accumulate more than one discount in the same order, therefore, if you have more than one code, you will only have to use one. Similarly, we will not be able to apply the discount if the code has not been entered correctly during the purchase.

What payment methods are accepted?

You can pay for orders placed on our site by credit or debit card (MasterCard, Visa, Visa Electron, Maestro, America express), PayPal, Satispay, Apple pay, Google pay, Shop pay etc.

Can I change or cancel my order?

You can change or cancel your order from the "My Orders" section of your personal account. The order status should be "Created".

In this case, you can choose to cancel it for a cost of €9.90 for management fees, or choose a voucher that is equivalent to 100% of the total purchase.

If you choose a refund and use a currency other than the euro, the charge will be adjusted to the currency exchange rate in effect at the time of the transaction.

If you prefer the voucher, it will be valid for one year and you can use it to purchase a product of your choice, but it cannot be combined with other promotions.

If the order has already passed to the "In preparation" status, it means that our florists have already started taking care of it, so we cannot make any changes or manage the cancellation.

Products

You have doubts about a product. Contact our Customer Service in the way you prefer.

Is the balloon included?

No, the balloons in the products are purchased separately.

I have not received the additional products ordered?

Please bear in mind that only the products specified in the description of the order and those added by you during the purchase will be included in the order.

If an added product appears in the image, but is not specified in the description, it will not be sent. In any case, you will be able to consult all the products you will receive in the purchase report which can be viewed before the payment is approved. Once your order has been processed, we will not be able to send any additional additional products.

If you have not received a product included in your order, please contact us by clicking here . We will proceed to send you the order without this product and we will refund you with a voucher of the same value that you can use on your next purchase.

How long do dried flower arrangements last?

Dried flower arrangements last for a long time, even years.

To keep them at their best, keep them away from humidity and direct sunlight, if you wish you can dust them every now and then with a light jet of cold air from a hair dryer.

Il prodotto sarà esattamente come indicato nella foto?

In alcuni casi, il prodotto consegnato potrebbe differire per forma o colore dalla foto poiché i prodotti stagionali sono soggetti a cambiamenti naturali. il colore può variare rispetto a quello in foto. Le foto hanno solo valore illustrativo.

Delivery and Shipping

We offer collection in Manika point and home delivery in the municipality of Milan and national shipping (excluding fresh products).

Shipping fees

When you place your order, you must consider that you will have to add the shipping costs to the price of the compositions.

The latter cost between 9 and 50 euros, depending on the recipient, date and delivery time selected. You will be able to check the shipping costs applied to your order in the purchase report.

Places of conditional delivery

If you are thinking of sending flowers to a public building such as a hospital, hotel or company, please contact the recipient first so that you know how these shipments are handled.

We require you to provide us with the name and telephone number of the organization you wish to send the flowers to, as well as as many details as possible.

As for hospitals, for example, you will also need to tell us the floor and room where the patient is. Also, please note that many hospitals do not allow delivery to individual rooms or intensive care units.

If you want to send flowers to a person staying in a hotel, don't forget to specify the name of the person who made the reservation and the room number (if you know it).

We will do everything possible to ensure that your bouquet arrives at its destination, but we cannot guarantee delivery without knowing the order receipt conditions of the places to which they are sent.

In the event that it is impossible to deliver your order for one of these reasons, it will not be possible to request a refund or the shipment of a new product.

Deliveries refused by the recipient

Although it is difficult for a person to refuse a beautiful bouquet of flowers, if for any reason the recipient does not accept the delivery, it will not be possible to proceed with a refund of the order or the sending of a new product.

How can I change the delivery address?

You will be able to edit the information of your order when it appears in your personal account as Created . If, on the other hand, the order has already passed to the status In preparation , it means that one of our florists has already started taking care of it, consequently we will not be able to make any changes.

If you still have time to change it, click here to tell us your new shipping address.

How long does it take to receive my order?

HOME DELIVERY TIMES

All products (including fresh products)

  • Scheduled : after confirmation of the date indicated in the checkout of the order (delivery from 10am to 6pm).

NATIONAL DELIVERY TIMES

Excluding fresh products , laurel wreaths , fresh flowers, etc. They CANNOT be shipped out of the ordinary of a point of sale.

  • Standard : 4 to 7 working days after order confirmation (8am to 1pm).
  • Express : 2 to 3 working days after order confirmation (8am to 1pm).

EXCEPTIONS For the regions of Puglia , Calabria , Sardinia and Sicily , delivery times are as follows:

  • Standard : 5 to 8 working days after order confirmation (8am to 1pm).
  • Express : 3 to 5 working days after order confirmation (8am to 1pm).

If more than one product is added to the cart, the total cost of shipping is indicated when selecting the shipping method and automatically added to the order total.

Exchanges and returns

Complaints and Refund Requests

According to what is established in article 103 of the Spanish Law 3/2014, of March 27, by which the consolidated text of the General Law for the Defense of Consumers and Users is modified, the supply of goods packaged according to the consumer's specifications or clearly personalized, or which, by their nature, cannot be returned or can deteriorate or expire rapidly, are exempt from any form of withdrawal.

Are your products not of the quality you expected? We are very sorry that your experience with us has not been positive. Please send us a photograph of the product within 24 hours of receiving your order so that we can investigate what has happened.

We will endeavor to evaluate your case and provide you with an answer as soon as possible, but to do so we must receive the photograph within the indicated deadline. Otherwise we will not be able to help you or deal with your complaint. You can send your photograph using the form you will find here or write to us on info@manikafleurs.com | +39 3792322240 (whatsapp)

Please note that refunds are handled by sending a voucher to your Manikafleurs account which you can use on your next order. Cashback vouchers are valid for one year and cannot be combined with other promotions.

CONTACT US

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